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FREQUENTLY ASKED QUESTIONS


"There are some things that just can't be improved on. Tried and true designs are still the best, and that is what you will find at Jacob Bromwell." — New Age Mama


Here are the most common questions we’re frequently asked, and the answers too.  If you have a question not listed on this page, feel free to get in touch with us!

Product Questions


 

 

Are all Jacob Bromwell products Made in the USA?

Yes.  If the words "Made in USA" are important to you, Jacob Bromwell is a name you'll enjoy getting to know. We believe that where a product is made is just as important as the product itself . At a time when most housewares companies have moved their production offshore, every Jacob Bromwell product is still handcrafted right here in America. It's the way we've done it for nearly 200 years.



Are your products really made to last forever?

Our top priority is to provide products of exceptional quality.  To us this means products that are well-designed with top quality materials, as well as products that can be repaired rather than ending up in landfills. Most of our products aren't widely distributed, and this is largely because we focus on creating quality goods rather than mass-marketing.



Why are your products so expensive?

If you think about it, they're really not. We've only unfortunately gotten used to buying on the cheap at big box retailers. Back in the good old days, people spent money on quality products that would last forever. When you buy from Jacob Bromwell, you aren't getting a mass-produced product that will be broken and forgotten in a year. You're purchasing American history that will stand out for generations to come. Twenty-five years from now, you'll still be using our products in your home, and your grandchildren will be able to count on our unconditional Lifetime Guarantee.



What is the difference between the Original Popcorn Popper and Healthy Popcorn Popper?

Unlike our Original Popcorn Popper, our Healthy Popcorn Popper requires no oil, leaving you with a low-fat snack.  You may never have experienced popcorn this good!



What are the benefits of drinking out of a tin cup?

Believe it or not, tin benefits us in the following ways: it supports hair growth, enhances reflexes, helps decrease depression and fatigue, provides an increase in positive mood and general well-being, supports an increase in energy, aids with skin and digestion problems, and helps decrease headaches, asthma, and insomnia. It is also completely food safe and FDA approved.


How old is my Bromwell sifter?

Our flour sifters are one of the oldest products in our product line and date all the way back to the early 1800s.  Unfortunately, we cannot give a conclusive answer as to the age of your particular flour sifter, as we have created multiple versions over the last two decades and the year of production was never included on any of our products.



How can I get scratches out of my copper product?

Copper is a soft and malleable metal and therefore scratches easily.  The good news is that scratches can be removed from copper.  The easiest and quickest way is to simply scrub the surface area with fine steel wool and then use our special-blend copper polish over it.



I own a copper product that needs repairs.  How can I get it fixed?

At Jacob Bromwell, your satisfaction is always guaranteed.  To repair a copper product, download and complete the Copper Product Repairs online form.


How do I properly clean my product?

Proper care is essential to ensure that your Jacob Bromwell products last for generations. Never place your Jacob Bromwell products in the dishwasher, and always hand wash them with soap and warm water. Steel wool may also be used to remove rust spots that may form on products made from tin.



My old tin cup is rusting.  Should I be concerned?  How can I remove the rust?

Tin can easily form rust spots, but drinking from a rusted tin cup is actually 100% safe, despite what most people might think.  If you wish to remove the rust from your cup, we recommend that you use steel wool with soap and warm water.  This method is generally effective at removing minor to moderate rust spots from our tin cups.


My old tin cheese grater is rusting.  Should I be concerned?  How can I remove the rust?

Tin can easily form rust spots, but eating from a rusted cheese grater is actually 100% safe, despite what most people might think.  If you wish to remove the rust from your grater, we recommend that you use steel wool with soap and warm water.  This method is generally effective at removing minor to moderate rust spots from our cheese graters.


Where is your company located?

We've been around a long time - 195 years to be exact.  As such, our company has many locations.  Our mailing address and online order fulfillment center are both located in Los Angeles, California.  We also have a satellite warehouse in Phoenix, Arizona as well as manufacturing facilities in Indiana and Vermont.



Where are your products made?

Our company operates several manufacturing facilities throughout the United States.  Our manufacturing facilities are located in Indiana and Vermont.  All of our products are Made in the USA.


Can you make me a completely unique, custom-made copper product?

Yes.  If you can think of it, then the artisans at Jacob Bromwell can make it! Create a one-of-a-kind item for a copper wedding anniversary. How about a cool steampunk iPhone case, waste basket, or wine tub?  Our fee starts at $1,999 and includes consultation, design, engineering, material, and custom made tooling.  For more information, please visit our Custom Copper Creation page.

 

Can I receive instructions for my product?

Currently, the only products that come with formal instructions are the Original Popcorn Popper, Healthy Popcorn Popper, and Signature Chestnut Roaster.  Instructions are included with each product. For additional copies, you may email service@jacobbromwell.com.



Can I purchase individual replacement parts and/or accessories for my product?

Currently, we do not sell individual replacement parts and/or accessories for our products.



The product I want to order is out of stock.  Can I be put on a waiting list?

We try our best to keep all of our items in stock, but our biggest fans and customers can't seem to get enough of our best-sellers.  If you would like to order a product that is currently listed as out of stock, we suggest that you check back in a 1-3 weeks as it will likely be replenished at that time.  Or, if you prefer to add your name to our waiting list, please email service@jacobbromwell.com.


I am an inventor and would like to speak with someone about manufacturing and/or licensing my product.  Who can I speak with?

Thank you for your interest, but Jacob Bromwell specializes in manufacturing a variety of original, old-fashioned, and time-honored products, and we do not accept new product and licensing submissions.



I have a retail store and would like to carry your products.  Do you sell your items at wholesale pricing?

Thank you for your interest in working with Jacob Bromwell!  To learn more about becoming a Jacob Bromwell retailer, please visit our Wholesale Information page.



Did your company change its name from Bromwell Housewares to Jacob Bromwell?

Yes.  In 2010, our brand was completely renovated, which included changing our name from "Bromwell Housewares" to "Jacob Bromwell." Inspired by Jacob Bromwell's personal story, we developed a rich and authentic brand experience based around the man himself, whose hard-working, inventive, and cheerful character shines through even nearly two centuries later. The new Jacob Bromwell brand reflects the most important elements of our company's history and paves the way for a promising future. (And yes, our logo is Jacob Bromwell's actual signature!)


Purchasing Questions


 

 

Which retail stores carry your items?

Jacob Bromwell products are sold through a network of authorized resellers throughout the world.  We do not offer a store locator.  Most of our re-sellers only carry a select few items that fit well within their assortment of products.  JacobBromwell.com is the only place to conveniently shop for all of our products.


The product I want to purchase is priced higher on your site than at other retailers.  Why is this?

Unfortunately, we cannot always control how some retailers choose to price our products.  We encourage you to make your purchase where you feel most comfortable.  Please keep in mind that there are many advantages when buying direct from the manufacturer.  When you order directly from Jacob Bromwell, we guarantee authentic, brand-new, and unused products, and every purchase is backed by our unconditional Lifetime Guarantee.


Do you have a product catalog?

Yes, but we do not offer a paper catalog at this time.  You can download the PDF version of our catalog here.


I would like to order by phone.  How can I place a phone order?

Jacob Bromwell offers 24/7 customer service, and our agents can assist you with anything you may need, from customer service to sales to general information.  To order by phone, please call us at toll-free 1 (800) 683-2626 or local at 1 (480) 609-7253.  We accept Visa, American Express, Discover, or MasterCard.  We look forward to assisting you!


I am receiving an error message when I try to place my order online.  Why is this?

To protect our customers against potentially fraudulent transactions, the billing address must match exactly what your credit card company has on file in order for a transaction to successfully process in our system.  Please double check your information and try again.  If you are still getting the same error message, the billing address you entered on our website is not a 100% match.  We suggest that you try a different credit card if you have one.



Will you confirm receipt of my online order?

Yes.  As soon as we receive your online order, we will send you a confirmation email with your order and billing information.  We will also send you an additional email once your order ships, and a final email once we have received notification that your package has been delivered by the shipping carrier.


Are your products ever on sale?

Our products are never placed on sale, but if you subscribe to our email newsletter, we will send you monthly special offers which typically include discounts on orders during special events.  It is free to subscribe and you can opt-out at any time.  We will never rent or sell your contact information to third parties.



Do you offer any discount codes?

We are currently running a discount code for 10% off all orders on our website.  Please use discount code JACOB10 during checkout for a complimentary 10% off your order!


How is sales tax calculated?

Jacob Bromwell is required by law to charge applicable state and local sales tax on orders shipped to states where we have a physical presence, which currently includes the state of Arizona.



I live near one of your factories.  Can I take a tour or visit in person?

Currently, our factories are not open to the general public.  The good news is that we are now offering a behind-the-scenes photo tour which consists of an intimate viewing of our factories in Indiana and Vermont.  You'll see first hand our workers stamping, bending, forming, plating, machining, organizing, packaging, shipping, and more.  To take the virtual tour of our manufacturing facilities, click here.



Shipping Questions


 

 

Does your company ship products worldwide?

Yes, we work with many shipping carriers including UPS, USPS, and FedEx to ship our products globally, except for the following carrier-restricted countries:  Burma, Cote d'Ivoire, Democratic Republic of the Congo, Liberia, Lebanon, Sudan, Belarus, Iraq, Zimbabwe, Syria, Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, and South Sudan.



Why are your shipping rates so high?

Actually, Jacob Bromwell has firm policies in place against up-charging shipping rates.  Our shipping rates are always charged at true cost by the shipping carrier (UPS, USPS, and FedEx) and rates are based on a combination of weight and distance.



Where do your orders ship from?

Most online orders ship from order fulfillment center in Los Angeles, California.



How long does shipping take?

Orders for in-stock merchandise that are received by 3 PM PST will ship the same business day.  Standard ground shipments generally arrive within 3-5 business days from receipt of your order.  Second day shipments generally arrive within 2 business days from receipt of your order.  Next day shipments generally arrive on the next business day.  If your order is received after 3 PM on a Friday, it will ship on the next business day. 



Can you ship to a PO box or APO address?

Yes, we can ship to any PO boxes or military address.



I want to place an order but I'm in a hurry to receive the product. Do you offer expedited shipping options?

Yes.  As you go through the checkout process online, our website will present you with various shipping options, from standard ground to overnight shipping.  Shipping rates are based on a combination of weight and distance and are always charged at true cost.



Can you ship to multiple addresses from a single order?

Currently, we are set up to only ship to a single address for the same order.  We suggest that you place separate orders if you need items to ship to multiple addresses.


Can I change or cancel my order?

Unfortunately, no.  Once an order is submitted, it is immediately sent to our warehouse to be processed.  Most orders are shipped the same business day they are received.  We do our best to deliver orders as quickly as possible.



I have not received my order.  Can you let me know the status?

Please keep in mind that most orders are shipped the same business day they are received, and most standard ground shipments take between 3-5 business days to be received.  If ample time has passed and you would like to obtain the status of your shipment, please email service@jacobbromwell.com, and we would be happy to assist you.


Return Policy/Lifetime Guarantee Questions


 

 

Can you tell me about your Return Policy?

Yes, please click here for a full explanation on our Return Policy.



Can you tell me more about your Lifetime Guarantee?

Our 100% Lifetime Guarantee ensures that every brand new Jacob Bromwell item you purchase meets your high standards—or you can return it to us for an exchange or complete refund! For more information, click here.


I have a charge on my credit card from your company but I never placed an order.  Can you issue me a refund?

We are sorry that you are the victim of credit card fraud.  This is extremely rare, and we are here to help.  Please be sure to ship the products back to us using our Product Returns online form.  When we receive your package, we will issue you a full refund.  Again, we are sorry for the trouble and inconvenience.



I have an old Bromwell product in my possession.  Can I return or exchange it due to your Lifetime Guarantee?

Our Lifetime Guarantee applies to brand new merchandise and cannot be applied to old, vintage, or pre-owned Bromwell merchandise.


Security Questions


 

 

Is the credit card information I submit secure?

Absolutely.  The security of our customers throughout the online order process is our number one priority.  Every step of the Jacob Bromwell online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption.  SSL renders information unreadable if anyone should attempt to intercept it.  Our website is also fully PCI compliant.


What is the credit card verification number?

This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.
 


Ratings and Reviews Questions


 

 

How do I submit a rating and review for a product?

On the product page you are viewing, simply click "Write a review about this product" and follow the prompts that are required.  We appreciate and encourage honest customer reviews, even if they are less than flattering.  In accordance with our Terms of Use, please note that our staff approves all reviews prior to being posted to ensure that the content is family-friendly in language and tone.