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OUR RETURN POLICY IS SIMPLE & EASY


"Whether you’re a history buff or just love Americana nostalgia Jacob Bromwell is the place to shop." — Parent Palace

Information & Eligibility


At Jacob Bromwell, your satisfaction is always guaranteed.  We know it's sometimes necessary to return, exchange, or repair an item, and we want to make it as easy for you as possible.  Detailed information and instructions are listed below. Please closely follow all instructions.

Product Returns & Exchanges:  Our 100% Lifetime Guarantee ensures that every brand new item you purchase from us meets your high standards—or you can return or exchange it to us for a complete refund!  In accordance with our guarantee, we gladly accept returns and exchanges on brand new and unused merchandise.  We are unable to accept merchandise that has been used, merchandise that features custom engravings, merchandise that is missing its original packaging, merchandise that is missing some or all of its original parts, merchandise that has been physically altered post sale, and/or merchandise that has been personalized or customized post sale.

Copper Product Repairs:  If you are the owner of a Jacob Bromwell copper product that is defective and you want it to be repaired, we will gladly honor your repair request.  Repairs are only offered on our 100% handmade copper products.  An example of a defective item is a copper flask that leaks through a seam or joint that does not allow it to function as it was designed to function. Slight seepage past a stopper or cork is not considered a defect.  A second example of a defective item is a major scratch or blemish in the copper that does not allow the product to function as it was designed to function.  Minor surface dimpling, waviness, and/or blemishes in copper is completely normal and to be expected.  These are a natural part of the hand-made process and are not considered defects.

Complete the Appropriate Form


To make a product return, exchange, or repair, please download and complete the appropriate form:

Product Returns:  To return your product for a refund, download and complete our Product Returns online form. 
Product Exchanges:  To exchange your product for another product, download and complete our Product Exchanges online form.
Copper Product Repairs:  To repair your defective copper product, download and complete our Copper Product Repairs online form.