FREQUENTLY ASKED QUESTIONS

Here are the most common questions we're frequently asked, and the answers too. If you have a question not listed on this page, feel free to get in touch with us!

PRODUCT QUESTIONS

Are all Jacob Bromwell® products Made in the USA?

Yes.  If the words "Made in USA" are important to you, Jacob Bromwell® is a name you'll enjoy getting to know. We believe that where a product is made is just as important as the product itself. At a time when most housewares companies have moved their production offshore, every Jacob Bromwell® product is still handcrafted right here in America, with material sourced domestically. It's the way we've done it for nearly 200 years.  We encourage you to visit our About Us page for more information about our company.

Are Jacob Bromwell® products really made to last forever?

Our top priority is to provide products of exceptional quality. To us this means products that are well designed with top quality materials, as well as products that can be repaired rather than ending up in landfills. Jacob Bromwell® products are not widely distributed, and this is largely because we focus on creating quality goods rather than mass-marketing. We stand behind the quality of our products, and all Jacob Bromwell® products are backed by a true Lifetime Guarantee.

Are there different shades and tones in the sheets of copper that you use?

The copper that we use on all of our copper products - including our copper flasks - is identical. That being said, it is natural for each sheet of copper to have slight variations in tone and patina.  This is often reflected in our product photographs. For example, one sheet of copper may look a bit more pink, yellow, or orange than another. These variations are very subtle and hardly noticeable. Please note that we hand buff and polish each finished product here in our workshop before it is shipped out.

Can I purchase individual replacement parts and/or accessories for my product?

Yes.  We are pleased to offer our customers a wide assortment of genuine Jacob Bromwell® parts and accessories, which promise to keep your products looking brand new for generations. These items can be viewed on our Parts & Accessories page.

Can I receive instructions for my product?

Actually, most of our products do not come with formal instruction booklets. Our Original Popcorn Popper, Healthy Popcorn Popper, and Signature Chestnut Roaster are the only items that come with a free instruction and recipe pamphlet, and a hard copy is included with each item we ship. Customers are encouraged to download an additional copy if needed.

Can you make me a completely unique, custom-made copper product?

Yes.  If you can think of it, then the artisans at Jacob Bromwell® can make it! Create a one-of-a-kind item for a copper wedding anniversary. How about a cool steampunk iPhone case, waste basket, or wine tub? Our fee typically starts at $1000 for custom work and includes consultation, design, engineering, material, and tooling. Additional charges may apply depending on the size, quantity, and complexity of your project. For more information, please send us an email.

Can you tell me why Jacob Bromwell® products are so expensive?

As a specialty manufacturer, Jacob Bromwell® shares a challenge that many other makers of American-made goods face: coverage of business expenses including fair wages for our workers. That usually means that made in USA products are often more expensive than those created mass scale and overseas. However, not all products are created equal, and at Jacob Bromwell®, we design and manufacture the best products money can buy, often by hand. For example, $100 for our 3-cup flour sifter might seem like a lot. In fact, you’ll have a hard time finding a flour sifter for more than that anywhere in this country, even at the some of the highest end retailers. But all Jacob Bromwell® products are made with the highest quality materials under the strictest American consumer protection and safety laws. The bottom line is, you won't ever have to replace any of our products. Twenty five years from now, you'll still be using our products in your home, and your grandchildren will be able to count on our Lifetime Guarantee. That's why all of our products are a great value.

Do any Jacob Bromwell® products require batteries?

No. All Jacob Bromwell® products are non-electric and have virtually no moving parts.  We encourage you to visit our About Us page for more information about our company.

Do you offer engraving on all Jacob Bromwell® products?

Currently, we offer engraving on most of our copper products. There are, however, a handful of copper items that we make that are not eligible for engraving. Please note that any of our products can be engraved once you receive them by a third-party engraving company.

Do you use lead-free solder in your copper products?

Yes.  All of our copper products are made using lead-free solder and are 100% food and beverage safe.

Does the Great American Flask come with a chain or rope?

Our Great American Flask features a small hook on the top of the body for an optional chain or rope, which can be tied to the cork or wood stopper. As accessory items, we are pleased to offer our customers both a detachable copper chain and a detachable leather rope, both of which can be used on our Great American Flask. More information can be found by visiting our Parts & Accessories page.

How much is my vintage/antique Jacob Bromwell® flour sifter or cheese grater worth?

We cannot help in determining the value of your vintage/antique Jacob Bromwell® flour sifter or cheese grater. We suggest using online marketplaces such as eBay.com and Etsy.com as starting points for determining the value of your product.

How old is my Jacob Bromwell® flour sifter or cheese grater?

Our flour sifters and cheese graters are some of the oldest products in our line and have been in continuous production for decades. Unfortunately, we cannot give a conclusive answer as to the age or value of your particular product, as the year of production was never included on any of our products.

I already own a Jacob Bromwell® copper product and would now like to get it engraved. Can you engrave my product for me?

Yes.  We are able to engrave your copper product, but because the engraving was not performed at the time of manufacturing and production, additional steps and labor hours are involved. Our engraving price is $200 per item post-production. For assistance with your request, please send us an email.

I am an inventor and would like to speak with someone about manufacturing and/or licensing my product. Who can I speak with?

Thank you for your interest in working with Jacob Bromwell®! Jacob Bromwell® does not accept new product and licensing submissions. We wish you the very best and appreciate your interest.

I am interested in ordering a large quantity of drinking cups from Jacob Bromwell®. Can you provide me with a quote?

Thank you for your interest in working with Jacob Bromwell®! To receive a quote on a large volume order of drinking cups or other items, please send us an email, and a team member will get back to you with our best pricing.

I have a retail store and would like to carry your products. Do you sell your items at wholesale pricing?

Thank you for your interest in working with Jacob Bromwell®! Yes, we do sell our items at wholesale pricing to qualified resellers. Becoming a Jacob Bromwell® retailer is a selective process. Each year, we receive hundreds of retailer inquiries, yet we are able to offer our products to only a handful of verified resellers. We believe that our success in selling our products at wholesale pricing is directly tied to the caliber of each individual retailer. We are looking for a good fit - and we know our retailers are, too. To learn more about becoming a Jacob Bromwell® retailer, please visit our Wholesale page.

I own a Jacob Bromwell® copper product that is defective and needs repairs. How can I get it fixed?

If you are the owner of a Jacob Bromwell® copper product that is defective and you want it to be repaired, we will gladly honor your repair request. Please note that only Jacob Bromwell® copper products are eligible for repairs, as these items are 100% handmade and not machine made. An example of a defective item is a copper flask that leaks through a seam or joint that does not allow it to function as it was designed to function. Slight seepage past a stopper or cork is not considered a defect. A second example of a defective item is a major scratch or blemish in the copper that does not allow the product to function as it was designed to function. Minor surface dimpling, waviness, and/or blemishes in copper is completely normal and to be expected. To repair your Jacob Bromwell® copper product, download and complete the Copper Product Repairs online form.

I run a blog and would like to review and/or host a giveaway of your products. Are you interested in working with us?

Thank you for your interest in working with Jacob Bromwell®! Due to limited inventory and supplies on hand, we are very selective about the review and giveaway sites that we work with. If you would like us to consider your website, please send us an email with detailed information about your website, audience, and traffic statistics. Again, we appreciate your interest.

I've seen other copperwares for less money. Why are your copper cups and other copper products so expensive?

Our line of copper products are made out of pure copper, meaning the material cost of copper is directly linked to the commodity’s price. Right now, that’s very expensive. However, copper, like leather and waxed canvas, will gain a beautiful natural patina over time, and it will never rust. Each copper piece that we make is hand cut, hand soldered (not welded), and the interior hot-tinned, making for a slow, detailed finishing process. Every step in our unique manufacturing process is still done by hand right here in the USA. It's a passion our company is unwilling to give up.  We encourage you to visit our About Us page for more information about our company.

Is it possible to retrofit a screw top on my Great American Flask?

Yes, we are able to retrofit a screw top on a Great American Flask. The cost is $150 per flask and the lead time is 2-3 weeks. For more information on how to request this, please send us an email. We look forward to assisting you.

Is it safe to drink out of your tin cups?

Yes, Jacob Bromwell® tin cups are completely food and beverage safe and made with lead-free solder. Believe it or not, tin is believed to benefit us in the following ways: it supports hair growth, enhances reflexes, helps decrease depression and fatigue, provides an increase in positive mood and general well-being, supports an increase in energy, aids with skin and digestion problems, and helps decrease headaches, asthma, and insomnia. Please note that our tin cups do not in any way alter the taste of the liquid content inside the cup. For more information, please visit the Classic Tin Cup page.

Is the Great American Flask guaranteed not to leak?

The Great American Flask features both a wood and cork stopper, and there is often some natural seepage that will occur with this item. In order to ensure that your flask is 100% leak free, we recommend that you purchase one of our screw-top copper flasks. We encourage customers to learn more about our world-famous flasks.

My nonprofit organization is having a fundraiser/silent auction soon. Is Jacob Bromwell® interested in donating products to us?

Thank you for your interest in working with Jacob Bromwell®! We would love to help and support your fundraiser, but at this time we have put a moratorium on all donations of products due to very limited inventory and supplies on hand. We wish you and your nonprofit the very best.

The product I want to order is out of stock. When will it be back in stock? And can I be put on a waiting list?

We do our best to keep all of our items in stock, but since we handcraft most of our items in small batches, it's not always possible. Unfortunately, we are unable to tell you when the item will be back in stock, but if you would like to be notified when it is available, please send us an email.

What font do you use for custom engraved items?

Times New Roman is the standard font we use for all custom engraved items. If you have a custom font request for your order, please send us an email and we will gladly assist you (additional charges will apply).

What is the difference between 'original tin' and 'stainless steel'?

As a company that prides itself on the authenticity of its products, we still offer many of our American Heritage Collection products in 'original tin', which is the same material that our company used nearly two centuries ago. Many customers prefer to use products made of tin because it's the original finish that we used, and it's also a lightweight material. However, the downside to tin is that it can rust over time. To cater to customers who prefer a more premium material, we are now offering many of our American Heritage Collection products in 'stainless steel' for an additional cost. As a premium material, stainless steel has a shinier and glossy appearance than tin, is a bit heavier, and is rust-resistant.

What is the difference between the Original Popcorn Popper and Healthy Popcorn Popper?

Unlike the Original Popcorn Popper, our Healthy Popcorn Popper requires no oil, leaving you with a low-fat snack. Both of our popcorn poppers make delicious popcorn, and everyone loves watching the kernels magically transform into fluffy popcorn, whether it’s popped over an open fire or kitchen stovetop. You may never have experienced popcorn this good.

Where are Jacob Bromwell® products made?

All Jacob Bromwell® products are made at our factories in the USA. Our company operates two factories - one in Indiana and the other in Vermont.  Although our factories are not open to the general public, we are pleased to offer a behind-the-scenes photo tour which consists of an intimate viewing of our factories. You'll see first hand our factory workers and skilled coppersmiths stamping, bending, forming, plating, machining, organizing, packaging, shipping, and more. We encourage you to visit our About Us page for more information about our company.

Where do you get your material?

All of our material is sourced domestically - mainly from Indiana and Vermont where our manufacturing facilities are located. We work with a variety of different premium materials, including steel, stainless steel, tin, aluminum, copper, wood, iron, and leather.  We encourage you to visit our About Us page for more information about our company.

Why are some Jacob Bromwell® items tinned and others are not?

Both tinning and not-tinning are equally traditional. We have chosen to present different items in different ways to add to the uniqueness of our product offering. Please note that tinning is not a requirement for food and beverage safety, and is done for aesthetic and traditional purposes. Also, tinned products do not alter the taste, flavor, or chemical composition of the liquid or food that it touches.

Why does my Bromwell product have the words "Michigan City" on it?

For nearly a decade, our company operated a manufacturing facility in Michigan City, Indiana. If you own a vintage Bromwell product, it may have the words "Michigan City" embossed or engraved on it. In 2010, we moved from our Michigan City location and set up shop in another nearby town in Indiana, and also opened a small plant in Vermont. Please note that newly-produced Jacob Bromwell® products do not have the words "Michigan City" stamped on them.

Why does the Great American Flask come with a wood stopper and a cork stopper?

Because the historically-correct wood stopper does not always provide the tightest seal, we include a free cork stopper for those who prefer an air-tight seal. We encourage you to learn more about our Great American Flask.

Why would I buy a Jacob Bromwell® product when I can purchase a modern equivalent for less money?

You may be able to purchase a modern equivalent for less money. But when you buy from Jacob Bromwell®, you are not only buying a product - you are buying an experience. Our products take you on an emotional journey: away from the madness of modern life and into nostalgia, tradition, respect, and the longing for a simpler era. Where else can you find a tin cup like the one we still make? The Jacob Bromwell® brand is all about authenticity and finding joy in the simple, traditional, and genuine American past as an antidote to our over-perfected modern lifestyle. To us, this means embracing the intrinsic value of our products, despite any of their technical shortcomings. Many of our products are truly handmade (not machine made), and as such, they are awkward and imperfect - yet 100% authentic and pure. This is what the Jacob Bromwell® brand stands for and what makes our products so special. If you value tradition, authenticity, and heirloom-quality goods with timeless appeal, we invite you to become a customer of ours. We look forward to taking you on a fun-filled journey into history, adventure, and nostalgia that only Jacob Bromwell® can provide. We encourage you to visit our About Us page for more information about our company.

PURCHASING QUESTIONS

Are Jacob Bromwell® products ever on sale?

Jacob Bromwell® products are never placed on sale permanently, but we do frequently hold sales events during certain times of the year. If you subscribe to our email newsletter, we will send you monthly special offers that include discount codes during special sales events. It is free to subscribe, you can opt-out at any time, and we will never rent or sell your contact information to third parties.

Are you currently offering any discount codes and/or military discounts?

Yes.  For a limited time only, we are offering a discount code for 10% off all orders on our website. Please use discount code JB10 during checkout for a complimentary 10% off your order.

Can I insert multiple discounts when I place my order?

Unfortunately our website does not allow the use of multiple discount codes. Only one discount code at a time may be used.

Can I place my order and pay by check, cash, or money order?

Unfortunately, no. We do not accept check, cash, or money orders. All Jacob Bromwell® orders must be placed using a credit card on our website.

Does Jacob Bromwell® operate any brick-and-mortar retail stores?

We currently do not operate our own brick-and-mortar retail stores. All of our products can be viewed and purchased on our retail website.

How is sales tax calculated?

Jacob Bromwell® is required by law to charge applicable state and local sales tax on orders shipped to states where we have a physical presence, which includes the state of California.

I am entering the discount code you provided but it is not working. Why is it not working?

Please make sure that you are not including any extra characters. An extra character - even an empty space at the beginning or the end of the discount code - will make the entire code unreadable by our system. Also, be sure to enter the discount code in the "Discount Codes" box on the checkout page of our website.

I am interested in purchasing a Jacob Bromwell® product through another retailer, and I can't find it on your website. Why is that?

There are a handful of retailers that carry exclusive items from us, which we do not sell on our website or anywhere else. If you are interested in ordering a specific Jacob Bromwell® product that is not listed on our website, we encourage you to purchase it directly from the retailer.

I am receiving an AVS mismatch error message when I try to place my order online. Why is this?

In order for a transaction to successfully process on our website, the billing address and billing zip code that you enter must be a 100% match to the address your issuing card company has on file. For your security, we have added this layer of protection to our website to protect our customers against credit card fraud. If you are receiving an AVS mismatch error message, there is a billing address and/or zip code mismatch. Please double check the information and try again. If you are still getting an error message, your card may be expired or the card may have no more available credit. We suggest that you try a different credit card if you have one. If you need further assistance, please send us an email and we will gladly assist you.

I just placed my order but I have not received an order confirmation email. Can you help?

We apologize for the inconvenience. After we receive an order, we always instantly send an order confirmation email to our customers. If you have not received an email from us confirming your order, please check your spam and/or junk e-mail folder. It is also possible that the email address you entered was accidentally misspelled and therefore delivered to a different email address. If you still cannot locate your order confirmation email, please send us an email and we will gladly assist you.

I placed an order but forgot to enter the discount code. Can you apply the discount to my order or refund me for the discounted amount?

Unfortunately, we are unable to apply a discount code to an order after it has been placed and cannot offer a refund for the discounted amount.

I tried to place an order on your website but my credit card did not go through. Why do I see a charge on my card statement?

Your credit card did not actually get charged yet. Any charges you see should be listed in the “pending” section of your bill and will drop off within 24-48 hours. Please note that in order for a charge to successfully process on our website, the billing address you enter must be a 100% match with the billing address kept on file with your card. We do this to protect our customers against fraudulent purchases.

I tried to place an order using your discount code but it has expired. Can I still use the discount code to redeem my discount?

With fairness in mind to all of our customers, our company does not grant extensions on discount codes after they expire. We apologize for the inconvenience and hope you will consider waiting for our next sales event. You can stay informed of special discounts, giveaways, and all-around fun with our company by subscribing to our email newsletters. Our email newsletters are free to join and full of valuable content, and you can opt-out at any time.

I would like to order a catalog. Can you please send me one?

We do not offer a paper catalog at this time. We do have a digital version of our catalog in PDF format. Please note that because we update our catalog annually, this version might not contain all of our products. We suggest that you browse our website to view all of the items currently in our line.

I would like to order by phone. How can I place a phone order?

Jacob Bromwell® currently does not offer phone support. All orders must be placed on our website at www.jacobbromwell.com. We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. We do not accept money orders, cashier's checks, personal checks, or C.O.D, and we do not allow merchandise to be picked up in person at any of our facilities.

My under is slightly under the $250 minimum for free shipping. Can you please provide free shipping for my order?

Unfortunately, we cannot provide free shipping on orders that falls under our $250 minimum. Keep in mind that we offer free shipping on ground shipments and only in the United States (all 50 states). We do not offer free shipping to countries outside of the United States.

The price of the product I want to order suddenly increased on your website. Why is this?

We make our products in limited quantities and in small batches, and as such, our manufacturing cost can vary from batch to batch. We try to keep our retail prices constant as much as possible, but due to variations in costs (especially material), we sometimes have no choice but to raise the price.

The product I want to purchase is priced higher on your website than at other retailers. Why is this?

Unfortunately, we cannot always control how some retailers choose to price our products. If a reseller is selling a Jacob Bromwell® product for less than we are, we are unable to price match and/or offer discounts to match their prices. We encourage you to make your purchase where you feel most comfortable. Please keep in mind that there are many advantages when buying direct from the manufacturer. When you order directly from Jacob Bromwell®, we guarantee authentic, brand-new, and unused products, and every purchase is backed by our Lifetime Guarantee.

What are your customer service hours?

We currently do not offer phone support. Please visit our Contact Us page for more details on how to get in touch with us. We look forward to assisting you.

Where do I insert my discount code?

Please insert your discount code in the "Discount Code" field on the Shopping Cart page before you click "Proceed to Checkout".

Which retail stores carry Jacob Bromwell® products?

Jacob Bromwell® products are sold by nearly 200 retailers across the United States and around the world. We are proud of the quality, diversity, and uniqueness of our resellers, and we invite you to find our products at the store nearest you! To find a Jacob Bromwell® retailer near you, please visit our Store Locator page.

Will you send me an order confirmation email after I place my order?

Yes.  As soon as we receive your online order, we will send you a confirmation email with your order and billing information. We will also send you an email once your order ships, and a final email once we have received notification that your package has been delivered by the shipping carrier.

SHIPPING QUESTIONS

Are you able to expedite custom engraved items?

Unfortunately, no. As a small shop, we are unable to expedite orders for custom engraved items, and custom-engraved items are hand built in the order in which they are received. Generally, the lead time is 2-3 weeks, and we always do our best to ship custom engraved orders out as quickly as possible.  We encourage you to visit our Shipping Information page for more information about our shipping policies

Can you ship to a PO Box or APO address?

Yes, we can ship to any PO Box or military address worldwide. Please note that we are unable to ship our products to the following carrier-restricted countries: Burma, Cote d'Ivoire, Democratic Republic of the Congo, Liberia, Lebanon, Sudan, Belarus, Iraq, Zimbabwe, Syria, Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, and South Sudan.  We encourage you to visit our Shipping Information page for more information about our shipping policies

Can you ship to multiple addresses from a single order?

Currently, we are set up to only ship to a single address for the same order. Please place separate orders if you need items to ship to multiple addresses.

Do you ship on major holidays?

Our warehouse is closed in observance of the following national holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Day-After-Thanksgiving Day, Christmas Eve, Christmas Day, and New Year's Day. Orders placed during these days will ship on the next business day.  We encourage you to visit our Shipping Information page for more information about our shipping policies

Does Jacob Bromwell® ship products worldwide?

Yes, we have partnered with UPS, USPS, and FedEx to ship our products worldwide. Please note that additional delivery charges, taxes or duties, and/or brokerage fees may be imposed on international orders by the shipping carrier, for which our company cannot control and cannot be held responsible. We are unable to ship our products to the following carrier-restricted countries: Burma, Cote d'Ivoire, Democratic Republic of the Congo, Liberia, Lebanon, Sudan, Belarus, Iraq, Zimbabwe, Syria, Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, and South Sudan.  We encourage you to visit our Shipping Information page for more information about our shipping policies.

How can I receive a shipping estimate?

Yes.  Please add the items you would like to purchase to your shopping cart, and then click "checkout" on our website. There will be a shipping estimate tool that will estimate the shipping costs to your desired zip code. Please note that the shipping estimate tool on our website is just an estimate and is based only on your billing zip code. The exact shipping rate charged is likely to change based on the actual shipping address you provide to us during the checkout process. Once your full address is entered during the checkout process, our website will automatically pull actual shipping rates for your order.

How long will it take to receive my order?

With the exception of custom-engraved orders which typically take 2-3 weeks to make, all Jacob Bromwell® products are in stock and ready for immediate shipment. Standard ground shipments generally arrive within 3-5 business days from receipt of your order. Second day shipments generally arrive within 2 business days from receipt of your order. Next day shipments generally arrive on the next business day. Please understand these are estimates provided to us by our shipping carriers and that our company cannot guarantee that packages will arrive within a certain timeframe.  We encourage you to visit our Shipping Information page for more information about our shipping policies

I already placed my order and need to change the shipping method. Can you please expedite my order?

Unfortunately, no. After an order is placed on our website, we cannot change the shipping method.  We encourage you to visit our Shipping Information page for more information about our shipping policies

I did not receive my entire order. Was it overlooked or is it being shipped separately?

Please note that our company has warehouses in 3 major cities:  Redlands, CA, Lancaster, PA, and Chicago, IL. If you ordered multiple items from us, it is very likely they were shipped from multiple warehouses. As such, you may receive your packages at slightly different times, but rest assured that your order did ship in its entirety. In addition, if you ordered a custom-engraved item, keep in mind that each piece is individually handmade at our workshop in Richford, VT. Generally, the lead time for custom-engraved items is 2-3 weeks, and we always do our best to ship custom orders out as quickly as possible.

I have not received my order. Can you let me know the tracking number and the status of my order?

All orders (with the exception of custom-engraved items which take 2-3 weeks to ship) are almost always shipped the same business day they are received. After your order ships, we will send you an email with an estimated arrival date and tracking number so you can track your package. We will also send you an email after we receive confirmation that your package has been delivered. If ample time has passed and you still have not received your order, please send us an email and we will gladly assist you.

I just placed my order and I need to change or cancel it. Can you help me?

Unfortunately, once an order is submitted, it is immediately sent to our warehouse to be processed so that it will deliver to you as quickly as possible. The only exception is custom engraved orders, which generally take 2-3 weeks to ship. We can typically honor small change requests within the first 2-3 days of placing your order, such as a spelling or name change on the engraving. If you would like to request a change to your custom engraved order, please send us an email. If you would like to change or cancel your order, please wait until you receive your package, and then follow all instructions on our Returns & Exchanges page.

I ordered a custom engraved item but I have not received it yet. Where is my item?

As indicated on our product pages, custom engraved items are 100% handmade to order at our Vermont workshop and typically take an additional 2-3 weeks to ship. We have a small shop and appreciate your patience as we work to create your custom-engraved item from scratch. If 2-3 weeks has passed and you still have not received your order, please send us an email, and we will gladly assist you.

I received my package and one or more items is missing from my order. Can you help?

We have a shipping error rate of less than .5%, and we sincerely apologize for our mistake. Please send us an email and we will gladly assist you with shipping any items to you that are missing from your order. Please note that if the item missing is a custom-engraved item, it is still being worked on and will ship as soon as it is ready (most custom engraved items take 2-3 weeks before they ship as they are 100% handmade to order).

I tracked my order and the shipping carrier says the package has been delivered, but I have not received it. Can you help?

We sincerely apologize for the inconvenience. We send an email to our customers once items ship and include a tracking number in the email, and also send an email after we receive confirmation that your package has been delivered. If the shipping carrier states your package has been delivered and you still do not have it, we ask that you check with your neighbors to see if they are holding it for you or accidentally received it. If you still cannot locate your package, please send us an email and we will gladly assist you.

I want to place an order but I'm in a hurry to receive the product. Do you offer expedited shipping options?

Yes.  As you go through the checkout process online, our website will present you with various shipping options, from standard ground to overnight shipping. Our shipping rates always charged at true cost.  We encourage you to visit our Shipping Information page for more information about our shipping policies

What are your shipping hours?

Jacob Bromwell® ships orders Monday-Friday from 8 AM to 5 PM PST, and our shipping staff is not available to ship on weekends or national holidays. All orders are processed and shipped from our warehouse within 1-2 business days after they are received (allow 2-4 weeks for all custom-engraved items). After your order is processed and shipped, we will send you an email with an estimated arrival date and tracking number so you can track your package. We will also send you an email after we receive confirmation that your package has been delivered.  We encourage you to visit our Shipping Information page for more information about our shipping policies

What is the price for expedited shipping?

Our website will provide you with an expedited shipping rate based on the product(s) you selected, the quantity of items being shipped, the total weight of the package, and the distance it is being shipped. Please note that our shipping rates are always charged at true cost.  We encourage you to visit our Shipping Information page for more information about our shipping policies

What shipping carriers does Jacob Bromwell® use?

We have partnered with UPS, USPS, and FedEx to ship our products to our customers, and our warehouse personnel will always ship your order using the lowest cost carrier. Please note that we do not ship any of our products via DHL.  We encourage you to visit our Shipping Information page for more information about our shipping policies

Where do Jacob Bromwell® products ship from?

All Jacob Bromwell® products ship from one or more of our order fulfillment centers, located in Los Angeles, CA, Lancaster, PA, and Chicago, IL. All custom-engraved items ship directly from our copper workshop in Richford, VT (please allow 2-3 weeks for delivery on custom-engraved orders).  We encourage you to visit our Shipping Information page for more information about our shipping policies

Why are your shipping rates so high?

Actually, Jacob Bromwell® has volume discounts in place with our shipping carriers and has firm policies in place against up-charging shipping rates. Our shipping rates are always charged at true cost by the shipping carrier (UPS, USPS, and FedEx) and rates are based on a combination of weight, dimensions, distance.  We encourage you to visit our Shipping Information page for more information about our shipping policies

Why is the shipping estimate on your website different than the final shipping price I am being charged?

The shipping estimate tool on our website is just that - an estimate - and is based only on your billing zip code. The exact shipping rate charged is likely to change based on the actual shipping address you provide to us during the checkout process. Once your full address is entered during the checkout process, our website will automatically pull actual shipping rates for your order.

RETURN POLICY/LIFETIME GUARANTEE QUESTIONS

Can you tell me about your Return Policy?

At Jacob Bromwell®, your satisfaction is always guaranteed. We know it's sometimes necessary to return, exchange, or repair an item, and we want to make it as easy for you as possible. Detailed information and instructions on how to return or exchange your product can be found on our Returns & Exchanges page.

Can you tell me more about your Lifetime Guarantee?

Jacob Bromwell® proudly stands behind the quality of workmanship, craftsmanship, and materials in every product we ship. Our Lifetime Guarantee covers every item for the lifetime of the product, failure of workmanship and craftsmanship, failure of materials, and production defects. Simply put, our guarantee ensures that every item you purchase from Jacob Bromwell® meets your high standards—or you can return it to us for an exchange or complete refund. For more information, visit the Lifetime Guarantee page.

I have a charge on my credit card from your company but I never placed an order. Can you issue me a refund?

If you have a charge on your credit card from our company but never placed an order with us, you are most likely a victim of credit card fraud. We apologize for the inconvenience. Please understand that while our company is not at fault or responsible for the fraudulent activity, we will do everything we can to help. Please email us with the details of the fraudulent transaction, and we look forward to assisting you.

I own a vintage/antique Jacob Bromwell® product. Can I return or exchange it for a new one?

Per the terms of our Lifetime Guarantee, vintage/antique Jacob Bromwell® products are not eligible for a free replacement. Excessive wear and tear is not a failure of materials or workmanship; it is simply the natural course of any well-built product. If your Jacob Bromwell® product has served you well but is showing a lifetime of normal use, we hope you’ll consider buying a replacement to last another lifetime. For more information, please visit the Returns & Exchanges page.

I would like to return or exchange my product. Can you issue me an RMA (Return Merchandise Authorization) number?

We know it's sometimes necessary to return or exchange a product, and we want to make it as easy for you as possible. Our company does not issue RMA numbers, and per the terms of our Returns & Exchanges policy, shipping charges back to our offices are to be paid for by the buyer and are non-refundable. Detailed information and instructions on how to return or exchange your product can be found on our Returns & Exchanges page.

SECURITY QUESTIONS

Is the credit card information I submit on your website secure?

Yes.  We take the security of our customers very seriously. All credit card and personal information is encrypted utilizing Secure Sockets Layer (SSL) server technology before being transmitted over the Internet. This is done for your protection and is held completely confidential.

What is the credit card verification number?

This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, MasterCard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.

RATINGS AND REVIEWS QUESTIONS

How do I submit a rating and review for a product?

On the product page you are viewing, simply click "Write a review about this product" and follow the prompts that are required. We appreciate and encourage our customers to write honest reviews. Please note that in accordance with our Terms of Use, our staff reserves the right to edit and/or disapprove reviews prior to them being posted on our website.

PRODUCT CARE

How can I get scratches out of my copper product?

Copper is a soft and malleable metal and therefore scratches easily. The good news is that scratches can be removed from copper. The easiest and quickest way is to simply scrub the surface area with fine steel wool and then use our special-blend Sterling Copper Polish to clean and restore the color and shine on your fine copper products.

How do I properly clean my Jacob Bromwell® product?

Proper care is essential to ensure that your Jacob Bromwell® product lasts for generations. Never place your Jacob Bromwell® products in the dishwasher, and always hand wash them with soap and warm water. To remove rust spots, we recommend that you use steel wool and/or an abrasive sponge and scrub with soap and warm water. Our specially-formulated Sterling Copper Polish can be used to clean and restore the color and shine on your fine copper products. Our Bright Stainless Polish is also useful for our stainless steel products and will erase any discoloration and minor scratches caused by everyday use. Each polish has been formulated by our company and is made exclusively for our products.

I own a vintage/antique Jacob Bromwell® product and it is rusting. Should I be concerned? How can I remove the rust?

Many vintage/antique Jacob Bromwell® products are made from tin and/or stainless steel, and both types of materials can easily form rust spots. Drinking from a rusted tin cup, or using a rusted flour sifter or rusted cheese grater, is actually 100% safe, despite what most people might think. If you wish to remove the rust from your Jacob Bromwell® product, we recommend that you use steel wool and/or an abrasive sponge and scrub with soap and warm water. This method is generally effective at removing minor to moderate rust spots from our products. In addition, our Bright Stainless Polish is great for our stainless steel products and will erase any discoloration and minor scratches caused by everyday use. The polish has been formulated by our company and is made exclusively for our products.

What is the best way to clean my copper flask?

The best way to clean and disinfect your copper flask is to pour water in it and bring it to a boil. Once it reaches boiling point, it will completely kill and disinfect the interior of the flask.

COMPANY QUESTIONS

Did your company change its name from Bromwell Housewares to Jacob Bromwell®?

Yes.  In 2010, our brand was completely renovated, which included changing our name from Bromwell Housewares to Jacob Bromwell®. Inspired by our founder's personal story, we developed a rich and authentic brand experience based around the man himself, whose hard-working, inventive, and cheerful character shines through even nearly two centuries later. The new Jacob Bromwell® brand reflects the most important elements of our company's history and paves the way for a promising future.  We encourage you to visit our About Us page for more information about our company.

I live near one of your factories. Can I take a tour or visit the factory in person?

Currently, our factories are not open to the general public. The good news is that we are now offering a behind-the-scenes photo tour which consists of an intimate viewing of our factories in Indiana and Vermont. You'll see first hand our workers stamping, bending, forming, plating, machining, organizing, packaging, shipping, and more.  We encourage you to visit our About Us page for more information about our company.

Where is Jacob Bromwell® located?

Jacob Bromwell® has been around a long time - 199 years to be exact. As such, our company has many locations. The majority of our products are manufactured at two separate manufacturing facilities: Markle, IN and Richford, VT. Our corporate office and mailing address is located in Los Angeles, CA. We also have three separate order fulfillment centers located throughout the United States:  Redlands, CA, Lancaster, PA, and Chicago, IL.