Learn about our shipping policies below, including eligibility for free shipping, expedited and international shipping, available shipping carriers, order processing and shipping times, and more. Please direct any questions to firstname.lastname@example.org and we wIll promptly assist you.
FREE U.S. SHIPPING ON ALL ORDERS
Jacob Bromwell® is pleased to offer free ground shipping to any address in the United States on all purchases. No promo code required! It's just another way we're helping to provide you with the best service in the industry.
FREE INTERNATIONAL SHIPPING ON ORDERS $200+ (USD)
All international orders of $200+ (USD) now qualify for free ground shipping, with no promotional code needed. Duties and import taxes on international orders may be imposed by the shipping carrier. Furthermore, international orders are subject to shipping delays through customs. Such charges and delays are out of our company's control and responsibility. Due to carrier restrictions, we are unable to ship our products to the following countries: Albania, Burma, China, Cote d'Ivoire, Democratic Republic of the Congo, Liberia, Lebanon, Sudan, Belarus, Iraq, Zimbabwe, Syria, Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, and South Sudan.
We work with UPS, USPS, and FedEx to ship our products worldwide. It's part of our promise to get you the very best shipping rates possible.
ZERO UP-CHARGE POLICY
Our company receives volume discounts from our shipping carriers and has firm policies in place against up-charging those shipping rates. Shipping rates are always charged at true cost by the shipping carrier, and rates are based on a combination of weight, dimensions, and distance.
ORDER PROCESSING & SHIPPING TIMES
Jacob Bromwell® ships orders Monday-Friday. Our shipping staff is not available to ship on weekends or national holidays. All orders are guaranteed to process and ship from our warehouse in New Lenox, IL the same day or next business day. International orders and domestic orders placed during the holidays may take an additional 2-3 days to process. Please allow 2-3 weeks for all custom-engraved orders. After your order is processed and shipped, we will send you an email with an estimated arrival date and tracking number so you can track your package. We will also send you an email after we receive confirmation that your package has been delivered.
ORDER DELIVERY TIMES
After an order ships from our warehouse, the following delivery times for domestic orders are generally true: Standard ground shipments generally arrive within 3-5 business days, second day shipments generally arrive within 2 business days, and next day shipments generally arrive on the next business day. International shipments typically take an additional 10-12 days to arrive. Please note these are estimates provided to us by our shipping carriers, and that shipping delays can and often do occur. Our company cannot control and cannot be held responsible for packages that do not arrive within a certain time frame.
WAREHOUSE CLOSURE DAYS
Our New Lenox, IL warehouse is closed during weekends and in observance of the following national holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Day-After-Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day. Orders placed during these days will ship on the next business day.
TRACKING YOUR ORDER
After your order ships, we will send you an email with an estimated arrival date and tracking number so you can track your package. We will also send you an email after we receive confirmation that your package has been delivered. If ample time has passed and you still have not received your order, please email email@example.com.