Returns & Exchanges
Jacob Bromwell® stands behind every piece we produce—without exception.
Order Cancellations
Orders may be canceled prior to shipment, provided they have not yet entered production. Once an order has entered production or shipped, it can no longer be canceled and will fall under our Returns & Exchanges policy.
Please note: Due to the personalized nature of the work, all custom engraved products are final sale and cannot be returned or exchanged.
Our Handmade Promise
Each product is made by hand using traditional methods. Subtle variations in finish, texture, and form are not defects—they are the signature of the craftsman. No two pieces will ever be identical.
What We Cannot Accept
We do not accept returns or exchanges on:
• Custom-engraved items
• Made-to-order pieces
• Products altered by third parties
• Items damaged through misuse, travel, or external handling
• Products showing wear from regular use
• Vintage or antique items with natural aging
Items with verified manufacturing defects may be returned within 14 days of delivery.
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Returns
Timeframe & Condition
• Must arrive within 14 days of delivery
• Must be in original, unused condition
• Used or damaged items are not eligible for refund
Fees & Costs
• A $10 processing and return handling fee applies to each item
• 10% restocking fee for orders $500 or more
• Non-refundable: Original shipping & handling charges, sales tax, and Bromwell Delivery Guarantee™ (optional shipping protection activated at checkout)
Free Gift Returns
If your order included a free gift with purchase, you must return it as well. Keeping the free gift will result in its full retail price being deducted from your refund.
International Orders
Customers are responsible for all return shipping costs.
Lost or Damaged Shipments
• With Bromwell Delivery Guarantee™: File a claim by emailing concierge@jacobbromwell.com and be sure to include your Jacob Bromwell® order number.
• Without Bromwell Delivery Guarantee™: Jacob Bromwell® is not liable for lost, stolen, or damaged items during shipping.
Refund Processing
Refunds are issued to your original payment method within 5-7 business days after we receive and inspect your return.
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Exchanges
Timeframe & Condition
• Must arrive within 14 days of delivery
• Must be in original, unused condition
• Used or damaged items are not eligible for exchange
Pricing Adjustments
• More expensive item: You pay the difference
• Less expensive item: We refund the difference to your original payment method
Fees & Costs
• A $10 processing and return handling fee applies
• 10% restocking fee for orders $500 or more
• Non-refundable: Original shipping & handling charges, sales tax, and Bromwell Delivery Guarantee™ (optional shipping protection activated at checkout)
• Return shipping to us: Paid by customer
International Orders
Customers are responsible for all exchange shipping costs.
Lost or Damaged Shipments
• With Bromwell Delivery Guarantee™: File a claim by emailing concierge@jacobbromwell.com and be sure to include your Jacob Bromwell® order number.
• Without Bromwell Delivery Guarantee™: Jacob Bromwell® is not liable for lost, stolen, or damaged items during shipping.
Exchange Processing
Exchanges are fulfilled within 1–2 weeks after receipt of your original item.