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— Jacob Bromwell® —

EASY RETURNS & EXCHANGES

Jacob Bromwell® proudly stands behind the quality of workmanship, craftsmanship, and materials in every product we ship. Our Lifetime Guarantee covers every item for the lifetime of the product, failure of workmanship and craftsmanship, failure of materials, and production defects. Simply put, our guarantee ensures that every item you purchase from Jacob Bromwell® is world-class and meets your high standards—or you can send it to us for a return or exchange. Our Lifetime Guarantee does not apply to antique or vintage Bromwell Housewares products.

Eligibility and instructions on how to return or exchange your Jacob Bromwell® product are listed below.  Please closely follow all instructions to ensure timely processing by our team.


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PRODUCT RETURNS

How to complete a product return

We do not accept returns on damaged products caused by accident, damage caused by mishandling via airline or third party shipping companies, custom-engraved or made-to-order merchandise, third-party alterations, and/or extreme wear and tear, including excessive wear and tear on vintage and antique Jacob Bromwell® products. We do not accept returns, cancellations, and/or honor refunds on custom-engraved or made-to-order merchandise. Furthermore, excessive wear and tear is not a failure of materials or workmanship; it is simply the natural course of any well-built product. If your Jacob Bromwell® product has served you well but is showing a lifetime of normal use, we hope you’ll consider buying a replacement to last another lifetime.  Return requests must be made and the return received within 30 days of purchase date. Product must be in the original, unused condition. Any request for an order over 30 days old would need to submit a claim under our Lifetime Guarantee.

Please note that all returned items are subject to a 10% restocking fee.  Orders in the amount of $2,5000 or more will be subject to a 20% restocking fee.  Orders that arrive damaged or defective will not be subject to a restocking fee.  You may also have this fee waived if you select to have your refunded being issued via store credit. Shipping charges back to our company are to be paid for by the buyer and are non-refundable.  Any original shipping & handling charges, as well as any applicable sales taxes, are also non-refundable.

Refunds are issued in the original form of payment. You can expect your refund within 3-5 business days after your package is received at our warehouse.


To return your Jacob Bromwell® product, please submit your request here.

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PRODUCT EXCHANGES

How to complete a product exchange

We do not accept exchanges on damaged products caused by accident, damage caused by mishandling via airline or third party shipping companies, custom-engraved or made-to-order merchandise, third-party alterations, and/or extreme wear and tear, including excessive wear and tear on vintage and antique Jacob Bromwell® products. We do not accept returns, cancellations, and/or honor refunds on custom-engraved or made-to-order merchandise. Furthermore, excessive wear and tear is not a failure of materials or workmanship; it is simply the natural course of any well-built product. If your Jacob Bromwell® product has served you well but is showing a lifetime of normal use, we hope you’ll consider buying a replacement to last another lifetime. Exchange requests must be made within 30 days of purchase date. Product must be in the original, unused condition. Any request for an order over 30 days old would need to submit a claim under our Lifetime Guarantee.

If you choose to exchange your item for a more expensive item, you will be charged the difference. If you choose to exchange your item for a less expensive item, we will refund you the difference. Any refunds are issued in the original form of payment. Shipping charges back to our company are to be paid for by the buyer and are non-refundable. Any original shipping & handling charges, as well as any applicable sales taxes, are also non-refundable.

You can expect to receive your new item(s) within two weeks of mailing in your package. This time period includes: 3-5 business days for us to receive your original item, 3-5 business days for us to process your exchange request, and 3-5 business days for you to receive your exchanged item.

To exchange your Jacob Bromwell® product, please submit your request here.

 

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