ORDER PROCESSING & SHIPPING POLICY
LEARN MORE ABOUT OUR ORDER PROCESSING & SHIPPING POLICY, WAREHOUSE CLOSURE DAYS, AND MORE
FREE & FAST U.S. SHIPPING
Jacob Bromwell® is pleased to offer free & fast ground shipping to any address in the United States. It's just another way we're helping to provide you with the best service in the industry.
FREE INTERNATIONAL SHIPPING ON ORDERS $200+ USD
All international orders of $200+ USD qualify for free ground shipping. International shipments are subject to duties and import taxes—imposed by the shipping carrier—as well as delays through customs. Such charges and delays are out of our company's control and responsibility. Due to carrier restrictions, we are unable to ship our products to the following countries: Albania, Burma, China, Cote d'Ivoire, Democratic Republic of the Congo, Liberia, Lebanon, Sudan, Belarus, Iraq, Zimbabwe, Syria, Cuba, Iran, North Korea, Sierra Leone, Palestinian Territories, and South Sudan.
SHIPPING CARRIERS & RATES
As part of our promise to get you the very best shipping rates possible, Jacob Bromwell® works with UPS, USPS, and FedEx to ship our products worldwide. Our company receives volume discounts from these shipping carriers, which we then pass on to our customers at true cost. Shipping rates are based on a combination of weight, dimensions, and distance.
ORDER PROCESSING TIMES
Jacob Bromwell® ships orders Monday-Friday, excluding national holidays. All orders ship from our warehouse in New Lenox, IL the same day or next business day, with the exception of our timepieces which ship from Canada. International orders and domestic orders placed during the holidays may take an additional 2-3 days to process. Custom engraved orders may take 2-3 weeks to process.
ORDER SHIPPING TIMES
Standard ground shipments arrive within 3-5 business days, second day shipments arrive within 2 business days, and next day shipments arrive on the next business day. International shipments arrive within 10-12 days. These are estimates provided to us by our shipping carriers. Jacob Bromwell® is not liable for shipping delays caused by carrier issues, including weather challenges and customs clearance.
Jacob Bromwell® watches are made-to-order and ship out of our facility in Canada. Watches have a 3-4 week lead time and due to the nature of international shipments may be subject to duties and import taxes—imposed by the shipping carrier—as well as delays through customs. Such charges and delays are out of our company's control and responsibility.
ALCOHOL & SPIRITS
Jacob Bromwell® alcohol is made in strictly limited, small quantity batches (typically 1-2 barrels at a time). Our alcohol is inventoried, sold, and fulfilled by our partner distributor, Mash Networks, which operates out of Washington, DC. Someone 21 years of age or older must be available to sign for any alcohol orders. Packages containing alcohol will not be left on doorsteps. We cannot deliver to any PO Box addresses. Alcohol pre-orders generally have a 3-4 week lead time for shipping; in-stock product generally ships within 2-5 business days and are generally received within 3-15 business days. We ship to nearly all 50 states with the following states excluded: Alaska, Hawaii, South Dakota, Utah, Massachusetts, and Pennsylvania. Alcohol cannot be shipped internationally. Shipping is a flat rate $19 on all alcohol orders.
WAREHOUSE CLOSURE DAYS
The warehouse is closed during weekends and in observance of the following national holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day. Orders placed during these days will ship on the next business day.
TRACKING YOUR ORDER
After your order is shipped, you will receive an email with a tracking number and a follow-up email confirming delivery of your package. If further assistance is needed, please contact our concierge. We look forward to serving you and exceeding your expectations.